Terms and Conditions for the rental of Glen Bank Cumbria


DEFINITIONS In these Booking Conditions:
“Booking” means a booking for Glen Bank Cumbria
“Booking Conditions” means the terms and conditions of these booking conditions, including the general notes.

“Booking Form” means the booking form supplied with this brochure or on the Website.
“Contract” means the contract between You and  Ourselves for the Property
“Data Protection Legislation” means the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679 (as applicable) and any other laws relating to the protection of personal data and the privacy of individuals.

“We”, “Us”, “Our”, “Ourselves means the owner of Glen Bank
“Property” means Glen Bank Cumbria. “Rental Fee” means the total fee for the Property as set out on the Website
including rental, heating, electricity, use of bed linen/towels

“Rental Period” means the period of time for which You wish to rent the Property as stated in the Booking Form
“Website” means www.glenbankcumbria.co.uk
“You” means the person who makes a Booking.


  1. BOOKING ONLINE AT  www.glenbankcumbria.co.uk

1.1 When making your Booking, the start date of your proposed Rental Period is more than 8 weeks away, You must pay a non refundable deposit of one third of the Rental Fee.  (Please refer to additional temporary Covid clause under Condition 5 below)
The balance of the Rental Fee is payable 8 weeks before the start of the Rental Period.
1.2  The entire Rental Fee is payable at the same time as your Booking if the Booking is made 8 weeks or less before the start of the Rental Period.
1.3  We reserve the right to cancel your Booking at any time and retain the deposit if the balance is not received by the due date.
1.4  We will issue a Booking confirmation to you once you have made a booking. You should check the confirmation carefully and notify us immediately in case of any discrepancy or mistake.
1.5  If Glen Bank is unavailable for your selected Rental Period and we are unable to accept the Booking for this or any other reason, we will return all money received from you in full.


2.1 You and your guests agree to keep the Property and its contents in the same condition and repair as found on your arrival at the Property.

2.2 You and your guests agree to keep the Property and its contents (including furnishings, kitchen equipment, crockery, glasses, bedding and towels) clean and in the same condition as your arrival and be responsible for the cost of repairing any damage to the same.

2.3 You and your guests do not cause any damage to any part of the Property, its fixtures, fittings, contents, décor, equipment or grounds. Failure to uphold these obligations may lead to a claim against you for costs;

2.4 You behave in a way that does not break the law while at the Property;

2.5 You do not sublet the Property or allow any person to stay in the Property who is a not a named member of your party;

2.6 You tell us about any damage to the Property or its contents as soon as possible;

2.7 You do not do anything that may reasonably be considered to cause a nuisance or annoyance to anyone or act in an anti-social manner;

2.8 You do not smoke in any part of the Property. If it is reasonably believed that smoking has occurred during your stay you may be required to vacate the Property and forfeit the remainder of your booking. If We reasonably believe that smoking has occurred a charge may be made to rectify this up to and including liability for the cost of cancelling all or part of any subsequent booking if the Property
has been rendered uninhabitable;

2.9 You do not permit any act reasonably likely to make any insurance policy on the Property void or voidable or increase the premium and including over occupation of the Property, i.e. no more than the advertised number of occupants designated for the Property may occupy the Property to include infants/babies. You must not permit temporary visitors to the Property to stay overnight nor block any fire escape routes or access to opening windows. Should you breach this term you may be required to vacate the Property with the Holiday Let being treated as if it had been cancelled by you. In such a situation you will forfeit the value of any unexpired portion of your stay and no consideration will be made towards any associated costs you may incur as a consequence of you being required to vacate the Property;

2.10 You do not arrange for or allow anyone who is not a member of your Party to stay at the Holiday Property;

2.11  You shall abide by all instructions with regard to the use of the Property and its fixtures and fittings as notified to You by ourselves from time to time.

2.12  You must ensure that the Property is left in a clean and tidy condition on your departure at the end of the Rental Period (including cleaning up after any animals which you have been permitted to bring to the Property). We may charge you for the reasonable costs of any additional cleaning if this is reasonably considered necessary.

3.0 PETS

3.1 Up to 2 well-behaved Dogs are welcome at the Property, at an additional charge of £25 per Dog, to help cover the cost of housekeeping. More than 2 dogs is not permitted.

3.2 Registered guide and hearing dogs belonging to those with visual and hearing impairments are allowed at the Property at no extra charge.

3.3 You must ensure that: Dogs are properly controlled and supervised at all times; dogs are not to be left unattended at the Property; and dogs are not allowed in any of the bedrooms or on any of the furniture. You are advised to bring a pet basket.

3.4 Guests with allergies should be aware that we cannot guarantee that there have been no dogs at the Property, nor do we accept any liability for any suffering which may occur as a result of such pets having been present.


4.1 The Damage Deposit of £250 will be held by Ourselves to be applied against the reasonable costs of miscellaneous repairs and/or replacement and additional cleaning of the Property, including to furnishings, kitchen equipment, crockery, glass, bedding and towels damaged or soiled otherwise than by usual wear and tear during the Holiday Period by you or other members of your Party. The balance of the Damage Deposit (if any) will be returned to you within 14 days of the Departure Date where we agree that You have no liability to such costs. Where such costs exceed the Damage Deposit, you must pay the excess to Us within 14 days of being notified of the amount.

4.2 You should report accidental damage or breakage if and when it happens. Repairs or replacement items can then be arranged in advance of the arrival of the next guests.

5.0 CANCELLATION (Please also see temporary adjustment due to COVID 19 below)

 5.1 If You cancel the accepted confirmed Booking for any reason, You must notify Us in writing.

5.2 A cancellation charge is payable depending on the number of days (or part thereof) before the Rental Period start date that the notice of cancellation is received by Ourselves.. The amount payable is set out below, where number of days refers to the number of days notice given at cancellation prior to Rental Period start date, and the Cost refers to the percentage of the Rental Fee of the Selected Property:
No. of days prior to the start of the Rental Period booked                                          The cost you will incur to cancel your confirmed Booking

1–28 days                                                                                                                     100% of the Rental fee
29–56 days                                                                                                                   50% of the Rental fee
57 days or more                                                                                                            Full deposit (under 1.1)

5.3 Please note that should a cancellation be made We shall be entitled to retain sums received from You.
5.4 If the Property rental period which you have booked and which has been accepted becomes unavailable or unusable for any reason prior to the start of the Rental Period, You will be reimbursed in full any sums received from you in respect of the Contract.

Temporary adjustments to booking and cancellation policies due to COVID-19  During this continuously evolving situation, we have made temporary adjustments to our booking and cancellation policy. Our cancellation policy complies with the recommendations of the European Commission's Directorate-General for Justice and Consumers, in a context where a holiday cannot take place due to Covid-19 situation.  Given this context, We are frequently reviewing our policy as the situation is in constant evolution.

If Glen Bank closes due to COVID-19, we offer you 2 options:

- Change your booking to an alternative date in the future.
- Cancel your booking without fees and receive a refund.
To choose your option, we invite you to contact us info@glenbankcumbria.co.uk


 6.1 The Rental Period commences, unless otherwise notified, at 4.00 pm on the day of arrival and terminates at 10.00 am on the day of departure.

 6.2  The minimum rental period is 3 nights apart from the following whereby the minimal rental is 5 nights:

  Over Christmas and New Year /From July 7th to August 31st


7.1 You agree that the number of people staying in the Selected Property will not exceed the maximum number stipulated i.e. 10 people (this includes infants under the age of 2)
7.2 You agree that the Selected Property will be used for personal and domestic purposes only.
7.3 You agree that the Selected Property will not be used for any commercial purposes without the written consent of Rural Retreats.


8.1 We shalll have the right of entry to the Property at all reasonable times, except in an emergency where immediate access may be required, for the purposes of inspection or to carry out any necessary repairs or maintenance.


9.1 Should there be any cause for complaint during your stay in the Property,you should notify us promptly and describe the nature of the complaint. We will use all reasonable endeavours to resolve any complaints.
9.2 Within the property there will be the telephone number of the ourselves and /housekeeper of the Property, who you can contact in the event that you have a problem with the Property.



10.1 We reserve the right to refuse Bookings from: a) groups of people under the age of 21; and/or b) hen or stag parties.

10.2 You must inform us at the time of Booking if your party falls in condition 10.1(a) and/or 10.1(b).
10.3 We reserve the right to terminate a Contract without prejudice to any rights and remedies accrued by ourselves or You which shall remain following termination and ask You and your guests to leave the Property immediately if it is deemed necessary by ourselves as a result of your behaviour or that of any of your guests or any other material breach of these Booking Conditions.
10.4 In the event that your Contract is terminated in accordance with condition 10.3, we reserve the right not to refund to you any part of the Rental Fee in respect of the shortened Rental Period.

11.1 We shall not be liable for any delay or nonperformance of our obligations under the Contract to the extent that the performance is interrupted or prevented by any act or omission beyond its reasonable control. We shall as soon as reasonably practicable upon it becoming aware of the same notify You.



12.1 Please see our Privacy Notice which is available on our website at Privacy Policy



Glen Bank is 250 years old and therefore we have a number of low beams and uneven floors.